Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. You should apply for a Refund or Return with 7 days after the said delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve  still have not received your refund after the waiting time, please contact us at sales@poketradecards.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@poketradecards.com and send your item to the address in our refund mail.

Shipping returns

To return your product, you should mail your product to the address given to you in our refund mail.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@poketradecards.com for questions related to refunds and returns.